About Us

We take pride and care with all of our projects, however big or small

At Universal Systems, we do what we love and love what we do! From researching the latest technologies to keeping up to date with product training and certifications, our goal is to provide you, our valued customer, with the best products and services around. For us, this is not only about selling products, but it’s also about the relationship we want to build with you.

We take pride in our work, and we appreciate your feedback. Our reputation is built on your satisfaction!

We believe the first step in any relationship is building trust. We focus on listening to your wants and needs; we fine-tune them into a custom-designed proposal, helping you envision smart technology in your home. Whether you are a technophobe or a technology junky, we want to make sure your system is easy to use so everybody in your home can enjoy the system and maximize its full potential!

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What sets Universal Systems apart from the rest

Texas State Security/Fire Licensed B-20365/ACR-1142
Accredited A+ Rating with Better Business Bureau
Committed to Continuing Education
Authorized Product Dealers
Fully licensed & Insured
CEDIA Members

Crestron Elite Platinum Dealer
In-House Crestron Programmer
Samsung Platinum Direct Dealer
Dunn & Brad Street # 88-605-3063
Voted "BEST OF" Winner - Living Magazine 2020 & 2021

The Process Working With Us



The possibilities are endless with custom electronics. If your home or office could work for you and make life a little easier, what would you have it do? Think of the Jetsons!



Whether your starting a new build with an architect or already in an existing home, We can help design your customized audio/video, automation, security, and network system to fit your needs.



With our highly-skilled, background-checked technicians, we strive to make each and every installation as seamless as possible.



Not only can we design & install, but we also maintain and service these systems for many years to come.

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Who we are and how we got here

In May of 1995, the founders, Gary & Julie Dilling opened the doors to Universal Systems in Richland Hills, TX with a newfound vision to bring technology into people's daily lives with simplicity. That very same month & year, their only daughter, Dorenda would be graduating from high school and joining the US Air Force. Around that time, a young, new technician named Hank was quickly working his way up the ranks to lead technician and beginning his path to becoming a Crestron programmer. 8 years later, Dorenda would begin working for Universal, marry Hank, and have a family.
Fast-forward to 2015, Hank & Dorenda became proud owners of Universal Systems. Since that time, Universal has continued its path to maintaining our long-standing reputation in the custom electronics industry. Today, we stand true to our roots, continuing to integrate technology into your lifestyle using only the highest-quality products and highly-trained technicians.

We thank you for visiting our website and getting to know a little about us. We invite you to call or come by, we would love to meet you and help bring your ideas to life.